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   Industry News on Material Handling and Industrial Products and Services     Spring/Summer 2006

Bob's Discount Furniture's New Warehouse 24/7 Online Catalog
Maybury Now Stocking Distributor for Borroughs
Orion™ Enterprise = Warehouse Management
Superior Service Technician Teams
Sandi Gagner: New Parts Manager
Employee Spotlight: Bob Foskitt
Crown 15SP48 Stockpickers Provide Value
 

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Could Bob's Discount Furniture Warehouse Have Gotten Better Equipment Than That
Supplied By Maybury?

I DOUBT IT!

Bob's Workers
 From left to right: John Fichera (Bob's Warehouse Manager), Jim Kulas (Project Supervisor) and Howard McFarlane (Bob's Warehouse Property Manager)
There are few people in the Northeast who are not familiar with the Bob's Discount Furniture TV commercials, featuring furniture with an irresistible combination of quality and low price. On the other hand, there are probably even fewer people who are familiar with the process involved in getting this furniture from the factory to the customer. A description of Maybury Material Handling's involvement in the recent addition to a Bob's Discount Furniture facility provides a good deal of insight into the warehouse and distribution operations.

In Norwich, Connecticut, Bob's Discount Furniture maintains a large storage and distribution center for furniture and bedding, from which approximately 1 million pieces were shipped in 2005. They receive solid containers filled with multiple units of the same product, then store the contents in this warehouse. To ensure the continued growth of the company and provide job security for their 1,500 employees, Bob's Discount Furniture had been wanting to expand their storage capacity and increase the volume of product handled.

To that end, they have just completed a new 272,000-square-foot warehouse addition. One of the goals of the addition was to move all inventory under one roof. This would reduce furniture handling (reducing, in turn, damage to the furniture); decrease manpower required; and allow for higher profits. Additionally, Bob's Discount Furniture wanted to improve storage safety and provide a safer environment for their workers.

Bob's Discount Furniture sent all components of the warehouse project out for bid. "We're shoppers and we put everything out to bid," says Bob Kaufman, the company's president. "The price is important, but customer service is just as important to us." They chose Maybury Material Handling to provide the storage rack and stockpickers for this project because they were impressed by the fact that Maybury offered product, installation and service all under one roof. As Bob put it, "Maybury's pricing was competitive, but their customer service made the difference."

Maybury chose Interlake rack for this application. Most of the total of 1.2 million pounds of rack was of the conventional type. However, a set-back section and front post were introduced for additional storage flexibility, safer storage and more cubic density. The Interlake rack is smooth and powder-coated, with recessed decking to minimize sharp edges. This design protects against product damage and makes it easier for operators to put away and retrieve the product. Maybury worked closely with the warehouse designers to ensure that the installed rack accommodated the requirements of the various warehouse areas, resulting in a smooth installation.

Crown stockpicker and narrow aisle storage racks
36 Crown stockpickers and 1.2 million pounds of rack help keep Bob's warehouse running smoothly.
 

Maybury also supplied Bob's Discount Furniture with 36 stockpickers for the distribution center. The Crown 15SP48TT stockpicker was chosen because it suited the narrow aisle configurations in the application, and its weight and reach capacities met the application's requirements. Its dependability has been proven through years of in-service use in this type of application. The 15SP48TT's 4-point design provides the ultimate in stability at the top, boosting operator confidence when moving heavy product at top heights, and therefore increasing efficiency and productivity. Additionally, the size of the platform and the rack configuration leave almost no unsupported areas.

Other equipment provided to Bob's Discount Furniture Warehouse by Maybury included an Advance CAPTOR sweeper/scrubber and a rail-guarded track on which to run it. This sweeper/scrubber has brooms on both sides, and it sweeps and scrubs at the same time. It goes rail-to-rail and automatically performs its tasks. This is a great benefit to the warehouse, since it keeps dust down and any contaminants away from the stockpickers and product. Additionally, its thorough cleaning performance helps to protect workers by reducing dust and allergens. Another product furnished to Bob's Discount Furniture by Maybury was a Starrco security structure, from which guards can verify authorized entry into and exit out of the compound. This heated and air-conditioned structure has electricity and is environmentally safe. Finally, Maybury provided additional barrier guard rails and safety gating as the facility was completed.

Warehouse Aisle
The narrow aisle configuration of the new Bob's Discount Furniture warehouse maximizes available storage space. The combination of the narrow aisles and the size of the Crown stockpicker's platform means that there are almost no unsupported areas when stocking and retrieving merchandise. The 15SP48TT's 4-point design provides the ultimate in stability at the top, boosting operator confidence and therefore increasing efficiency and productivity.

Maybury seamlessly coordinated their efforts with those of the project's general contractor and lighting, HVAC and sprinkler companies. And, as always, Maybury employed strict safety practices throughout the project. During installation, the supervisor ensured that the area where we were working was free and clear of obstructions and hazards. Steel-toed boots, hard hats, safety glasses and gloves were standard attire. Protection during welding included welding helmets, gloves and safety glasses. For fall protection, scissor lifts with 42"-high guard rails, as well as full-body harnesses with lanyards, were used.

The management of Bob's Discount Furniture appreciated the high level of conscientiousness shown by Maybury. John Fichera, Bob's warehouse manager, states, "They came back to take care of the little things. I had a lot of ideas about the details of the project, and Maybury figured out how to take
care of them."

Likewise, Bob commented on Maybury's dedication and ingenuity: "Maybury takes pride in their work - they put their heart into it. Their ideas are very innovative, and they have very smooth internal communication and coordination."

Maybury is always enthusiastic about meeting material handling challenges such as those presented by Bob's Discount Furniture. Let us "come on down" to your facility to discuss your requirements.

Maybury's Team for the Bob's Discount Furniture
Warehouse Project was:
Project Supervisor - Jim Kulas
Assistant Project Supervisor - Dan Dupree
Account Manager - Bill Wise

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Maybury is Now Your Stocking Distributor for Borroughs "Storage Systems That Work"
Borroughs Corporation has over 60 years of experience in the manufacture of storage system products. In that time, Borroughs products have become well-known for three characteristics:

strength • durability • flexibility

For example, Borroughs's Box Edge Plus® Shelving is constructed with a closed, welded box shape with lapped and welded corners for rigidity, strength and the ability to withstand impact and point loads. Ideal for storing large, heavy or bulky parts, this shelving is available in open, closed, bin, ledge, cabinet and counter styles.

Borroughs 200 Series Workbench  
200 Series
Work Bench

"Storage Systems That Work" was the headline of a recent Borroughs ad that promoted their stocking distributors as "space utilization experts." Maybury, as your distributor of Borroughs products, has the expertise to incorporate them into a high-rise or multi-level storage system that will work for you. From space analysis and system design through installation and start-up, Maybury will handle every step involved in the creation of your new storage system. Such a system will maximize the use of your existing space, helping you avoid a costly building expansion or a move to another facility. We at Maybury Material Handling are proud to be your source for the complete Borroughs line of outstanding storage products. Please contact us for highly efficient solutions to your storage needs.

 

Borroughs durable storage
 
Borroughs and Maybury have the strong, durable storage system you need.
 

 

  Borroughs multi-level storage  
Borroughs multi-level storage system will maximize existing space.

 

 

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Orion™ Enterprise from 3i Infotech Provides Comprehensive and Affordable Warehouse Management Tools

Manufacturers and distributors are being asked to perform warehouse functions faster and with a higher degree of accuracy than ever before. As a result, more and more companies are now turning to a warehouse management system (WMS) as a tool to maximize resources and maintain inventory, and thus improve delivery times. This software can increase warehouse productivity by reducing traveling time and suggesting putaway alternatives for better space utilization. Maybury Material Handling now offers 3i Infotech's Orion™ Enterprise WMS, an affordable system that manages basic warehouse functions and more. This Warehouse Management System can reduce problems caused by human errors such as putting product away in the wrong locations, picking the wrong product or picking the correct product in the wrong quantity. General warehouse management features include:

An automated mechanism for specifying required actions
Support for barcode, handheld and radio frequency technology
Automated data collection for receiving, picking and shipping
Availability of four tools to facilitate the implementation process and minimize the associated costs

Orion Enterprise handheld WMS
 
Orionª Enterprise WMS is the affordable, versatile way to manage your warehouse

The Orion™ Enterprise WMS facilitates all activities associated with receiving and putaway, such as:

Physical control of pallets
Palletization of material, with automatic capture of pallet contents
Intelligent putaway of material and products
Auto match of urchase order, receiver and invoice

Furthermore, this 3i Infotech software system provides the facilities to manage and control inventory in ways most suited to each user's specific business practices by providing features like:

Physical and cycle inventory counting with optional use of RF   technology
Separate units of measure for stock keeping and stock issuing
Ability to control and account for inventory in various stages of   completion

Finally, Orion™ Enterprise WMS supports all of the activities associated with the picking, packing, shipping and tracking of product to customers. It offers the user:

Orion Enterprise Interface
The straightforward, easy-to-understand Orionª Enterprise interface

The capability for multiple picking strategies
Definition of packing and shipping instructions at item level
Integration with third-party logistics, for in-transit tracking

There is so much more to the Orion™ Enterprise WMS than we can describe in this short article. Please request more information on what it can do for the productivity and profitability of your business.


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Maybury's Service Technician Teams
are in a League of Their Own

Maybury's Service Technicians serve our customers in two ways. Their first function is responding to breakdown calls by troubleshooting and repairing powered equipment, including: Crown fork lifts, Advance sweepers and scrubbers, dock equipment and conveyor systems. Their other responsibility is to perform whatever work is scheduled by our customers' preventive maintenance programs.

Our 22 technicians are grouped into three self-managed teams. We have found that the members of these teams work very well together. The Team Leader (Senior Technician) for each team goes through Crown Training, then trains all the other technicians in the group. Our Service Technicians work from 7:00 a.m. to 5:00 p.m. daily, and emergency service is available for those clients who have signed up for it.

When asked what sets Maybury's Service Technicians apart from the competition, Powered Equipment Operations Manager John Durham listed all of the following:

1. INDUSTRY LONGEVITY - Maybury's Techs average over 10 years of material handling experience.

2. FAST RESPONSE TIME - They get to breakdowns in an average of four hours.

3. LOW REWORK RATE - Our service techs are very rarely called back because a repair was not done correctly; their rework rate is less than 1%, while the industry standard is 3%.

4. STATE-OF-THE-ART COMMUNICATION - They maintain excellent communication with the main office and with each other through the use of Blackberries. Their Blackberries also enable them to access truck repair history for any vehicle that Maybury has serviced. Maybury's service area includes western Massachusetts (as far east as Worcester) and all of Connecticut (with the exception of Fairfield County). We invite you to call Maybury to discuss your service requirements for your powered equipment and other material handling products.

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Sandi Gagner Assumes
New Role as Parts Manager

The latest hat being worn by Sandi Gagner at Maybury Material Handling is that of Parts Manager. Sandi is now responsible for $600,000 worth of inventory, with parts in stock based on the parts usage of our customers. The Parts Department footprint is 1127 square feet and it has four 28-foot vertical carousels for easy access to parts.

Maybury's Parts Department has 94% off-shelf availability, which means that 94% of the time the part that a customer needs is available at the time the call from the customer comes in. Sandi plans to ensure that the Parts Department continues to deliver seamless service, without glitches, by documenting the processes already practiced by the department.

Crown Integrity Parts System

In addition, our Service Advisors will be working with Sandi to get the necessary parts to Service Technicians as quickly as possible. Sandi will also be responsible for maintaining parts consignments for our larger customers. Under this system, parts cabinets are kept at customers' sites, ready for Maybury Service Technicians to use as needed.

As Parts Manager, Sandi is in contact with a variety of OEM dealers such as Crown, Hytrol and EnerSys. She has recently attended Crown After-Market Product Training, where she increased her knowledge of Crown products and her understanding of online parts systems. She will soon receive additional training in how to help customers lower their Total Ownership costs by using OEM parts from the manufacturer. Sandi will be overseeing our new Online Ordering system, which is currently in the process of being introduced to our customers. In her new position, Sandi will be fostering positive business relationships with our customers and will develop strategies to serve them even better. 



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New Employee Spotlight:
Project Manager, Bob Foskitt

Bob Foskitt, Project Manager  

Bob Foskitt has just been hired as our Project Manager, a newly defined position at Maybury. He will be working with the Sales Department, coordinating the sales effort. He will also provide new solutions and designs for customers. Bob will support our eight Sales Account Managers to ensure that projects are properly designed, coordinated and delivered on-time. Bob's goals in his new position include contributing additional in-house engineering capabilities for custom-engineered solutions and facilitating faster turnaround on engineered systems.

Bob brings an extensive background in Mechanical/Manufacturing Engineering and nine years of experience as a Project Engineer specializing in material handling, packaging and facility design. He is also a licensed Massachusetts General Contractor. Although work keeps him very busy, he enjoys golf when he has the opportunity to play.

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Features of Crown's 15SP48 Series Stockpickers Provide Users with Superior Value

Crown 15SP48 StockpickerLike all Crown material handling vehicles, their 15SP48 Series of stockpickers are engineered to perform their functions as safely, efficiently and ergonomically as possible. Two models are available - one for platform handling and the other for cart handling.

Both models are powered by a 24-volt electrical system. They feature infinite speed control in forward and reverse that can be tuned to fit any application. 15SP48 Series trucks are designed for safety and comfort, with a "control room" console that positions the raise, lower, travel and power disconnect functions at the operator's fingertips. The characteristics of the following components all contribute to the superior value of these Crown trucks:

Control Handle - time-tested, multiple-function handle simplifies tasks and minimizes hand and wrist fatigue.

Crown Material Handling Steering System - full-time power steering is controlled by the operator's left hand, while the right hand controls travel direction and speed, raise/lower function and horn.

Drive Unit - largest in its class of truck, the unit is both top and bottom mounted to withstand the constant impact of crossing expansion joints or docks.

Drive Tire - also largest in this class of truck, this tire improves traction and decreases downtime caused by rough floors.

Please contact your Maybury Account Manager or call us at 413-525-4216.

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